Almost there !???

After four month I finally received a new router from ya.com! Not bad, huh?! I did configure it, downloaded the upgrade etc...But my bandwith is a disaster (less than 1 mg when I am paying for 20mg). After another 2 phone calls ( thats about 50 in total), Ya.com realised there might be something else ! They promised me they will find out and solve the problem rapidly... :-) I think less than one month to solve that new problem is still optimistic. Bets are open!