World record this time ?

Another month but this time I am waiting for the new router promised by Ya.com. After having to test the line myself and my old router with another line (thanks Sergio!) Ya.com came to the conclusion that my router was also at fault and that the had to send me a new one. "We are so sorry sir about the inconvenience caused, but don't worry within 4 days you should receive a new router", over a month and 7 phone calls later a least: still nothing. But I am still hoping and paying... My last call was hopefull. At least this time they had a trace of the problem and the demand for the new hardware had been accepted. No more than a few days they said...We will see !

A plous.